Welcome to the Sur Sur website. Throughout the site, the terms “we”, “us” and “our” refer to Sur Sur. Please read the following terms of service (“terms”) as they govern your use of our site. This is a legal agreement between you and Sur Sur  To make these terms easier to read, the Site and our services and content are collectively called the "Services". By using this site, you agree to follow and be bound by the following rules below. If you do not agree to these terms, please do not use this site in any way.

We may update the Terms at any time. Updated terms will be posted to the Site, or you may be notified via email. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a.) transmissions over various networks and (b.) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.


Please refer to our privacy policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.


All of the content that appears on the Sur Sur web site, including all visuals, text, audio and video clips are subject to any intellectual property and/or copyright protections or  licenses held by Sur Sur. Sur Sur does grant you a limited license to access and make personal use of the content on this website, however content of this website is intended solely for the personal, noncommercial use by the users of our site.


When you make a purchase through our Services, you authorize us or our third party payment processor to charge your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with your purchase. You are responsible for the timely payment of all fees and for providing a valid method of payment. All prices, fees and any applicable taxes and other charges are payable in your selected currency at checkout. When you initiate a purchase transaction via the Services, you will be asked to provide customary billing information such as your name, billing address, and credit card information. You may also need to provide additional information to verify your identity before completing your transaction. If you are completing the purchase using a third party payment processor, that processor’s terms and conditions apply to your payment transaction.


Our products are sold in limited quantities and are all handmade by artisans around the world.  We have done our best to display our items as accurately as possible on the site but please be aware, variations in style, color, and size may occur as each item is hand-crafted. Please review our Returns policy for more information or contact us with any questions. 


All Sur Sur products are handmade, using a range of materials including all natural cottons and all natural dyes. Our artisans also use a range of techniques including traditional handweaving methods. In addition to creating variations in appearance, Sur Sur products may be delicate and we are not responsible for damage if care instructions are not followed. We recommend professional dry-cleaning services for all Sur Sur products.  


We reserve the right to refuse, suspend, or revoke promotional offers at anytime.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Website (or any product, service, part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Website, or product or service offered via the Website.


Please refer to our shipping and returns policy for additional details on what to expect when receiving or returning a Sur Sur item 


With use of this site, you agree that no comments or other user submissions submitted by you to The Citizenry website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.



Sur Sur loves to interact with our customers and welcomes engagement. User comments, tagged media, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Sur Sue on or by this site shall be and remain Sur Sur property. Users assign all property rights and interests to Sur Sur allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, Sur Sur shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

If you choose to publicly share any images of any Sur Sur products through any social media website or other online or publicly available service, including any such image accompanied by a hashtag (i.e., a word or phrase preceded by “#”) reference using any terms, slogans or keywords referencing Sur Sur or its products, you hereby grant to Sur Sur a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to store, reproduce, distribute, perform, and display (publicly or otherwise), create derivative works of, adapt, modify, and otherwise use such photos, in any format or media now known or hereafter developed, in connection with Sur Sur (and its successors’, affiliates’ and designees’) business. 


The information on Sur Sur’s website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. 


By use of this site, you agree to indemnify and hold Sur Sur (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).


In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Sur Sur shall not be liable to you or any third-party for any termination of your access.


To improve our site, Sur Sur may use and promote services provided by outside third parties. However, even if the third party is affiliated with Sur Sur we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of  any such parties. 


Sur Sur shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products.


Questions about the Terms of Service should be sent to us at info@sursur.shop

Last updated March 16, 2022